Terms of service

PURCHASE PROCEDURE

    • Buying our products is simple  just follow these instructions:
    • Fill in the required fields, specifying the quantity of items desired and possibly selecting available variations
    • Click on CALCULATE to check the price
    • Click on BUY or RESERVE
    • Click on CONTINUE SHOPPING to purchase other items or CHECK OUT NOW to complete your order
    • Read the summary page and check if the information is correct
    • Select the destination and click on UPDATE
    • Click on PROCEED TO PAYMENT
    • Enter your personal data for billing and shipping address (if different from the person making the purchase) and click the SUBMIT FORM AND PROCEED TO PAYMENT button
    • Enter the details of a credit card (secure server) and confirm the correctness
    • Click on CONTINUE
  • A commission  indicated at the time of order  is added to the price of each ticket purchased online from Weekend a Firenze Srl. (Fees for temporary exhibitions are added when required).

    •  

    Once the charge on your credit card has been confirmed (by the bank, as the information of the credit card will under NO circumstances be transmitted to Weekend a Firenze Srl), a copy of the request to purchase the selected product will be automatically sent to the email indicated. At the same time, the physical address included in the purchase form will be provided to the entity in charge of shipping the goods. It is therefore essential to check that you have entered the correct address, as any erroneously addressed shipments may not be attributed to Weekend a Firenze Srl and shall not entitle to any refund.

    Weekend a Firenze Srl is liable to the customer only upon payment of the amount due in accordance with the terms and conditions of the applicable laws in points 1, 2, and 3. In this regard, Weekend a Firenze Srl cannot however be liable for any indirect or special damage to the goods, their responsibility being limited to the refund of the cost of the reservation, with the exclusion of any other item of damage and/or refund. Any other disruptions or damage to persons or property, especially if they occurred at the time of actual booked visit, are not the responsibility of Weekend a Firenze Srl and will in no case be charged to Weekend a Firenze Srl and contested.

    Any claim by the customer must also be made in writing via email within 3 days from the date of the visit and confirmed by registered mail within 30 days of the visit. Beyond this period, no claim can be considered.